Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

Exercising withdrawal

To exercise your right of withdrawal, you must inform us, AESTHORA, owner Anja Ritscher, Am Markt 1, 01723 Kesselsdorf, email: hello@aesthora.de, phone: 035204 18860, by means of a clear statement. You may use the model withdrawal form, but this is not mandatory.

Effects of withdrawal

If you withdraw, we reimburse all payments received, including standard delivery costs, no later than fourteen days after receiving your withdrawal notice. We use the same payment method unless otherwise agreed.

Return and costs

You must return or hand over the goods to AESTHORA, Am Markt 1, 01723 Kesselsdorf, without undue delay and no later than fourteen days after withdrawal. You bear the direct cost of returning goods unless we state otherwise.

Withholding and diminished value

We may withhold reimbursement until we receive the goods back or you provide proof of return. You only have to pay for diminished value if it results from handling not necessary to check the goods.

Exceptions

The right of withdrawal does not apply, among other cases, to sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery. This may be relevant for certain cosmetic, skincare or hygiene products.

Model withdrawal form

To AESTHORA, owner Anja Ritscher, Am Markt 1, 01723 Kesselsdorf, email: hello@aesthora.de

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

Ordered on:

Received on:

Name of consumer:

Address of consumer:

Date:

Signature, only if communicated on paper.

Electronic withdrawal function from 19 June 2026

From 19 June 2026, an electronic withdrawal function must be provided for B2C distance contracts. Technical implementation is being prepared for the shop and should be finally reviewed before launch or before the statutory deadline.

Version

Version: June 2026. Please obtain final legal review before launch, especially regarding assortment, hygiene exceptions, return costs and the withdrawal button.